Refund Policy

Effective Date: January 1, 2025

1. Introduction

Welcome to BUY SELL STOCKLOT. We are committed to providing our customers with the highest level of satisfaction through our services. This Refund Policy is designed to clearly outline the specific conditions and scenarios under which refunds may be granted for transactions conducted via our app. Our goal is to ensure transparency and fairness in our refund process, thereby fostering trust and confidence in our services. We encourage you to read this policy thoroughly to understand your rights and the procedures for requesting a refund. 2. Eligibility for Refunds

• Digital Products and Services: Refunds for digital products or services purchased through the app are generally not provided. However, there are specific circumstances under which a refund may be considered. These include instances where the digital product or service is found to be defective, meaning it does not function as intended or advertised, or if the product or service was not delivered as described at the time of purchase. In such cases, the customer must provide detailed evidence of the defect or discrepancy, and the claim will be thoroughly reviewed by our support team. If the claim is validated, a full or partial refund may be issued based on the severity of the issue and the extent of the usage of the product or service.

• Subscription Services: If you have subscribed to a service through our app, you may be eligible for a refund under certain conditions. Specifically, if you decide to cancel your subscription within the first 14 days of the subscription period, you may request a refund. It is important to note that this refund eligibility is contingent upon the service not being used during this initial 14-day period. If any part of the service has been accessed or utilized, the refund request may be denied. To process a refund for a subscription service, you must contact our support team with your subscription details and the reason for cancellation. The request will be evaluated, and if approved, a refund will be processed in accordance with our refund policy.

3. Requesting a Refund

• To initiate a refund request, customers are required to reach out to our dedicated support team via email at [email protected]. The email should include comprehensive details of the order, such as the order number, date of purchase, and a detailed explanation of the reason for the refund request. This information is crucial for us to accurately assess the situation and expedite the review process.
• It is imperative that refund requests are submitted within a strict timeframe of 30 days from the original purchase date. Requests submitted beyond this period may not be eligible for consideration, as they fall outside our standard refund policy window.

4. Processing Refunds

• Upon receipt of your refund request, our team will conduct a thorough review to determine the validity of the claim. This process involves verifying the details provided and assessing the eligibility based on our refund policy criteria. We aim to communicate the outcome of this review promptly, informing you whether your refund request has been approved or denied.
• For approved refund requests, we commit to processing the refund within a period of 7-10 business days. The refunded amount will be credited back to the original payment method used during the transaction. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution's policies.

5. Non-Refundable Items

• Our refund policy specifies certain items and services that are categorically non-refundable. These include, but are not limited to:
  • Products or services that have been utilized or consumed, as their usage implies acceptance and satisfaction.
  • Any fees incurred from third-party services or transactions, as these are beyond our control and are subject to the third-party's terms and conditions.

6. Changes to the Refund Policy

• We maintain the right to amend this Refund Policy at our discretion. Any modifications will be clearly communicated through updates posted on our app. The effective date of the revised policy will be updated to reflect the changes, ensuring transparency and keeping our customers informed.

7. Contact Information

For any inquiries or concerns regarding this Refund Policy, we encourage you to contact us using the following details:

BUY SELL STOCKLOT
4th Floor, Umiya Circle, Sanala Rd, above Sanket India,
Patel Colony, Vaibhav Nagar Society, Sanala,
Morbi, Gujarat 363641
Email: [email protected]